National media companies get local
A recent posting by Mitch Winkel on the eMarketer blog discusses a new media trend: going “hyper-local” in an attempt to lure in consumers who have abandoned the traditional newspaper as a source for local news. Hyper-local news is content that covers a very specific, finite geographic area, often a single community or even a neighborhood within a community. Companies exploring the hyper-local marketplace include AOL, Gannett, and a regional media company, Pacific northwest-based Fisher Communications. Sports media giant ESPN has introduced local sports websites for major markets in Dallas, Boston, LA, New York and Chicago. And CNN’s iReport has been encouraging citizen participation in journalism at the local level for nearly four years.
While newspapers long excelled in delivering local news, the Internet is less fertile ground—for now. While online national and international news sites such as CNN.com and Yahoo! news, and newsy, political blogs like Huffington Post and the Drudge Report are wildly popular, the local news scene has been hit-and-miss, depending on whether or not local media established a strong online presence. Social media have filled in the gaps where local media have fallen short, helping users to stay connected with happenings online while sharing information and interacting in real time—something that print newspapers can’t do.
The decision by major media companies like AOL and Gannett to go local from the top down—delivered by a national company to the local market—brings up several questions that remain unanswered. First, what about credibility? Consumers can smell an outsider a mile away. If the hyper-local media offerings put forth by these companies don’t “sound” local, with real local knowledge, then consumers will tune them out.
For example, many of the traffic and weather reports given during drive-time on AM news talk stations aren’t originating in a “traffic center” in the local studio. They’re being phoned in on a high-quality digital telephone line from a desk at a location that can be hundreds or thousands of miles away. And sometimes it shows—the announcer will mispronounce a town or street name that any local would know. Hiring local writers and reporters will be key to the credibility of these efforts.
Second, local newspapers aren’t ignorant of the fact that local news sells. In an age when the Internet is a far more efficient source for national and international news, offering up-to-the-minute breaking news and a wide variety of perspectives, the local newspaper—and its online counterpart—remain the best place for Little League news, local human interest stories, and other news that the national companies don’t cover well for obvious reasons. They’re sure to mount a strong challenge, paralleling the fight between mom-and-pop retail stores and WalMart in many communities around the country. What’s uncertain is whether the local news media can be more successful than the mom and pop stores have been.
The battle for hyper-local news dominance is worth watching because it’s part of the much broader debate and battle for the future of the publishing industry. Some major players have decided that this is where at least part of their future is at. We’ll see.
Using humor in business communications
Why use humor in business communications? Done correctly, humor can add personality and life to an otherwise dull or routine project.
Anecdotes, humorous quotations or clever observations can help to win over a reader and make them more receptive to your message. In fact, many business books contain cartoons scattered throughout them designed to reinforce the text or garner a knowing chuckle from a reader who has “been there and done that.” (Indeed, that’s the entire basis of cartoons like “Dilbert” or television shows like “The Office.”)
However, if not handled with tact, comedy can backfire and ruin an otherwise fine piece of writing. Writer Suzan St. Maur penned an article a few years ago on using humor in business that makes several good points. She writes that it’s easy to get humor wrong, especially when communicating over the Internet, which is often devoid of context. Sometimes, it’s the body language or the inflection that turns a tasteless joke into a tasteful one. When that human element is missing, all bets are off as to how the recipient of the message will take it.
Still, humor can be used successfully if the proper precautions are taken. St. Maur advises writers to use jokes about situations, not people. All of us can relate to certain situations—a plumbing emergency, a toothache or a speeding ticket, for example—but we may take offense at jokes aimed at ethnic groups, minorities or public figures. St. Maur goes on to say that humor is best used like a spicy condiment in business communications: sparingly, and avoided altogether if one doesn’t know the tastes of one’s audience.
There are other ways in addition to those mentioned by St. Maur to inject a little levity into one’s writing. One is to be self-deprecating. 
While readers may be quick to condemn an author if that author pokes fun at someone else, they may be inclined to laugh along with the author if they’re poking fun at themselves. And the ability to laugh at one’s self and point out one’s own foibles can be viewed as a sign of wisdom, humility, confidence and a certain level of comfort in one’s own skin.
Another way is quote famous and respected humorists, whose work has gained a measure of respect and acceptance in general society. For example, Mark Twain once said, “Suppose you were an idiot and suppose you were a member of Congress. But I repeat myself.” A comment like that might offend if an unknown author made it, but coming from Twain, it is likely to make others smile.
Whatever approach an author uses, it’s always best to have respected co-workers (or two or three) review the piece before it goes to print. If it causes raised eyebrows in the office, it’s likely to do a lot more damage with a wider audience. As Shakespeare, himself no stranger to satire and the clever use of humor, wrote in Henry IV, “The better part of valour is discretion.” When in doubt, don’t.